Frequently asked questions

Good questions.
Clear answers.

A little clarity before you start: what stays in the app, what you can choose to share, and how mytagen fits into an ordinary day.

01What can I track in mytagen?

You can keep mood, stress, day and night symptoms, food, supplements, activities, blood pressure, sleep, personal test scores, notes and journal entries together. The Daily Timeline helps you revisit the order of your day, while reports bring selected records into one view.

02Do I need an account, and where is my record stored?

Your personal app record is stored locally on your device. You do not need a mytagen account, and the app does not provide automatic cloud sync for that record. Your device’s own backup settings and any files you choose to export are separate from the app’s local storage.

03When can information leave my device?

You can choose to save or share reports, backups and prepared text using your device’s controls. Online features can also make network requests: the app loads Google Fonts, and News can load saved search queries, previews and images through outside providers. Your operating system may include app data in device or cloud backups, depending on its settings. Local storage does not mean every action stays on the device.

04Can I share a report with a clinician?

Yes. You can prepare a PDF from selected records and use your device’s controls to save it or share it with a clinician. Review the contents and recipient before sharing. A report may contain sensitive information, and the receiving app or service handles the copy under its own policies.

05What does Share to AI do?

It prepares text containing all reviewed records for the selected dates, including sections you excluded from the PDF. It may contain more information than your PDF report. You choose whether to share, copy or save that text using the available share sheet, clipboard or file controls. Review it first. A destination AI service may process or retain it under its own terms; mytagen does not automatically send it to an AI provider or provide AI medical advice.

06What should I know about backups?

Device and cloud backups depend on your operating system and settings. If you create an app backup or save an exported file, you choose where that copy goes and are responsible for keeping it accessible and private. Local records may be lost if you remove the app, clear its storage or lose your device; a saved PDF is not a replacement for a restorable app backup.

07What happens when I open outside content?

Online content can contact providers before you open a link: News can send saved search terms to Google News, and previews, images and favicons load from their providers. Browser requests may use the AllOrigins proxy. These services can receive request information such as your IP address and query terms, which may reveal health interests. External articles and services have their own privacy practices. Keep private journal details out of search terms and outside links.

08Is visiting this website the same as using the app?

No. This website is hosted through Cloudflare, which processes website requests and technical visit information to deliver and protect the site. That is a separate data flow from the health record stored in the app. Emailing us is another separate interaction: we receive the message and any attachments you choose to send.

09Who is Neuro? Is it an AI assistant?

Neuro is mytagen’s friendly guide. In the app, its prompts use scripted guidance and local app context to help you find features and take the next step. It is not a generative AI assistant, a medical adviser or a clinician, and it does not interpret your records to diagnose or recommend treatment.

10Is mytagen medical advice?

No. mytagen is for personal tracking, reflection and preparing information you may choose to discuss with a qualified clinician. A chart or pattern does not establish what caused a change. The app does not diagnose conditions, recommend treatment, monitor emergencies or replace clinical care.

11When and where can I download mytagen?

mytagen is coming soon to iPhone and Android. App Store and Google Play listings are not live yet; the store badges will become download links when the releases are available. We have not announced a launch date.

12Do I need to track every day?

No. Start with what feels useful, and leave gaps when you need to. You do not owe the app a perfect record. Reports include data coverage to help you see what was recorded; a missing entry should not be treated as a symptom-free day or as evidence that nothing happened.

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